Bitstac Privacy Policy

1. Introduction

Bitstac ("we," "our," or "us") values your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, and protect the data you share with us when you use our platform, website, or related services.

By using Bitstac, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Account Information: Business name, contact details, and verification documents.
• Financial Information: Wallet details, payment history, transaction records, and linked bank or crypto wallet information.
• Usage Data: Browser type, device information, and activity logs for security and analytics.
• Communication Data: Emails, support requests, and messages sent to our team.

3. How We Use Your Information

We use your information to:

• Facilitate and process cross-border payments and currency conversions.
• Create and manage multi-currency and crypto wallets.
• Issue and manage virtual cards.
• Comply with anti-money laundering (AML) and "Know Your Customer" (KYC) regulations.
• Improve our platform's performance and security.
• Communicate updates, product changes, and support information.

4. Sharing of Information

We may share your data only with:

• Licensed Financial Partners: To process transactions securely and in compliance with regulations.
• Regulatory Authorities: When required by law, such as under FINTRAC or other financial compliance frameworks.
• Service Providers: For functions like hosting, analytics, and payment processing — all under strict confidentiality agreements.

We never sell your information to third parties.

5. Data Security

We implement industry-standard encryption, access control, and monitoring to safeguard your data from unauthorized access or disclosure.

6. Data Retention

We retain your data only as long as necessary to fulfill our legal, regulatory, and operational obligations.

7. Your Rights

You may request to access, update, or delete your personal information, subject to applicable laws and regulatory requirements.

8. Cookies and Tracking

Our platform uses cookies and tracking tools to enhance performance and user experience. You can modify cookie settings in your browser at any time.

9. Contact Us

If you have any questions about this Privacy Policy, contact us at: